How To Deal With Conflict, Feat. Richard Burnell

We all have a fair share of difficult conversations and moments of conflict. Whether it be the man who doesn’t wave thanks as you let him through, the colleague at work, or the family member that only ever visits at Christmas.

Richard Burnell is an award-winning expert trainer, Ted Speaker and published author on the subject of conflict management and conflict resolution, particularly within the NHS.

Richard joins Tom Elliott to chat all things conflict, rudeness and tough conversations.

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